Client Feedback Questionnaire

Please be assured that the survey is completely confidential and unless you complete your details at the end, we will not know who has taken part.

Please give the name of the fee-earner who dealt with your matter:

Q1 – How satisfied were you with our overall level of service?

If dissatisfied, please tell us briefly why:

Q2 – Did we give you the information/advice that was easy to understand?

How might we improve?

Q3 – How informative did you find our staff?

Q4 – How well did we keep you up to date with progress?

Q5 – How well did we listen to what you had to say?

Q6 – Did we treat you fairly at all times?

If you believe you were treated unfairly due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.

Q7 – Would you recommend us to someone else if they needed legal help or advice?

Please give your reason(s) for your answer to Q7.

Q8 – How accurate were the time scales we predicted to you?

Q9 – Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact.

Q10 – Do you have any further comments or suggestions that may help us to improve our level of service?

Q11 – If you would like to join our mailing list, please enter your email address below, please note we will not pass on your details to a third party.

Thank you for completing this questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below.

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